Privacy and Cookie Policy | Read more
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Privacy and cookie policy

This Privacy and Cookie Policy (”Privacy and Cookie Policy”) applies to (”the Website”), which is owned and operated by Energi Danmark A/S, Tangen 29, 8200 Aarhus N, Denmark, CVR no. 17225898 (”Energi Danmark”). Energi Danmark is responsible for the processing of the personal data, which we process about you.

1. What information is collected?

Energi Danmark may process the following information that you provide on the Website or that is recorded using cookies. A cookie is a small text file that is stored in your browser and enables your computer to be recognised on subsequent visits.

  • Name, address, e-mail address and telephone number
  • Other information, such as CVR numbers, that you submit when using the Website.
  • Information that you provide when contacting Energi Danmark
  • Information about your visits to the Website, including but not limited to data traffic, location data and other communication data.
  • Information about your smartphone, tablet or computer, including IP address, operating system and browser type

Energi Danmark may also process information about you that it receives from associated companies or information that is publicly available.

2. What is the collected data used for?

  • To ensure that the content of the Website is presented to you in the most efficient manner possible
  • To contact you with news, information, products or services that may be of interest to you, and where you have consented to being contacted for such purposes, or where legislation allows for Energi Danmark to contact you without your consent
  • To carry out surveys for the purpose of improving your interaction with the Website
  • To provide you with an overview of billing information and similar
  • To communicate with you
  • For system administration
  • To measure traffic on the Website. The purpose is also specified below:
Purpose of using cookies: Internal/first-party cookies External / Third-party cookies
Technical functionality No Yes
Measuring traffic No Yes
Development of advertising (user surveys, frequency and similar) No Yes
Individually targeted advertising based on user behaviour No No

2.1 Processing basis

We process the above-mentioned information on the basis of your consent, based on Article 6, subsection 1, letter a, or Article 6, subsection of the Data Protection Regulation. 1, letter f. Our legitimate interests are in marketing our products, improving the customer experience, developing and improving our digital services and customer service.

3. Where and how is your personal data stored?

Energi Danmark has taken the necessary technical and organisational security measures to prevent accidental or illegal destruction, loss or degradation of data, and to prevent data from being disclosed to third parties, misused or otherwise processed in a manner that contravenes the Privacy and Cookie Policy.

All information received by Energi Danmark is stored on a secure server. Your personal data is therefore saved on servers with limited access located in controlled facilities, and which are regularly checked to determine whether our personal data is managed in a proper manner.

We do not store your personal data for longer than is necessary.

How long the cookies can be saved for may vary, but they are generally automatically deleted after 12-24 months. However, some cookies, e.g. opt-out/deselection cookies, may also be stored for up to ten years provided the user does not delete them. Please note that cookies are renewed after each visit.

To delete or block cookies, please follow these guidelines:

If you wish to block cookies relating to Google Analytics, you can do so here:

4. Will my personal information be sent on to other parties?

Your personal data is never shared with a third party without your express consent. Energi Danmark also does not collect any personal data without you yourself having provided us with the data.

Nevertheless, Energi Danmark may disclose your personal data to associated companies in accordance with legislation and this Privacy and Cookie Policy. In certain situations, your personal data can be disclosed to third parties.

5. Your rights

Upon request, you are entitled to find out which personal data Energi Danmark processes about you and to correct any errors. You have the right to obtain information about:

  • Which information is being processed
  • The source from which the information has been collected
  • The purpose of the processing
  • To which recipients or groups of recipients the data is disclosed
  • You have the right to get incorrect information about you corrected
  • In special cases, you have the right to have information about you deleted before the date on which our ordinary general deletion enters into force
  • In certain cases, you have the right to have the processing of your personal data restricted
  • In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one controller to another without hindrance.

You have the right to withdraw your consent or exercise the aforementioned rights at any time. You can do this by contacting us using the contact information below in Item 7.

If you choose to withdraw your consent, this does not affect the lawfulness of our processing of your personal data on the basis of your previous consent up to the time of withdrawal. If you withdraw your consent, this will only take effect from the time at which consent is withdrawn.

You can read more about your rights in the Danish Data Protection Agency’s guidelines on the data subject’s rights, which you can find on

6. Changes to the Privacy Policy

Energi Danmark updates its Privacy Policy on an ongoing basis. All changes are published on the Website.

7. Contact us

If you have any questions relating to the Privacy Policy or use of the Website, please do not hesitate to contact us via

You are entitled to complain to the Danish Data Protection Agency if you are dissatisfied with the way in which we process your personal data. Contact information for the Danish Data Protection Agency can be found at